Legal
Refund Policy
Last updated — 18 October 2026
This policy explains when fees are refunded and what you pay if a project or plan ends early. It applies to work by Ariston LLC, a limited liability company registered in Wyoming, USA, trading as Ariston Studios. Your written proposal or agreement applies first if it says something different.
01 — Deposits and project fees
- Project fees are fixed and set out in your written proposal or agreement. Unless it says otherwise, a 50% deposit starts the work and the balance is due on completion.
- The deposit reserves our time and pays for the first phase. Once work has started, it is non-refundable, apart from the cases described on this page.
02 — If you end a project part-way
Either of us can end a project with 14 days' written notice. You then pay for the work completed up to that point, on this scale:
- 50% of the project fee (the deposit) up to approval of the design.
- 75% once the design has been approved.
- 100% once the website is ready for launch.
If you have paid more than the amount due for the work completed, the difference is refunded. Non-refundable third-party costs we have already paid on your behalf, such as licences or domain registrations, are also charged.
03 — Monthly website plans
- Plans run for a minimum of three months and then month to month. Either of us can end a plan with one month's written notice, and email is enough.
- If you pay annually and end the plan with notice after the first plan year, any prepaid months beyond the end of the notice period are refunded.
- Hosting is provided only while a plan is active. When a plan ends and all invoices are paid, we hand over the website files and help you move to a provider of your choice.
04 — If the work is not what we agreed
Tell us in writing and we will correct anything that does not match the agreed scope, as part of the revision rounds in your agreement or at no extra charge where it is a defect. If we cannot deliver what the agreement describes, we will agree a fair partial or full refund with you in writing.
05 — Free audit and discovery call
The website audit and the 30-minute discovery call are free, so there is nothing to refund.
06 — How refunds are paid
Refunds go back to the payment method you used, or by bank transfer if that is not possible, within 14 days of us agreeing the amount. Bank or payment-provider fees outside our control may not be recoverable.
07 — Contact
Questions about a refund, or want to end a project or plan? Write to [email protected] and include your project name or invoice number.